Trilha de estudo
Trilha Administração SAP BASIS: tudo o que estudar, tópico por tópico
Avaliação de nível certificação para administração SAP BASIS: arquitetura e instalação (NetWeaver/S4, HANA, SWPM), administração e monitoramento do sistema, transporte e gestão de mudanças (STMS), administração de usuários e segurança (SU01/PFCG), banco de dados e performance (HANA, backup/recovery) e alta disponibilidade, cloud e operações (RISE, Solution Manager) — alinhada às certificações SAP Certified Technology Associate.
Resposta curta
Para aprender Administração SAP BASIS, percorra 6 módulos e 45 tópicos na ordem em que um apoia o próximo. Comece por Arquitetura e Instalação e siga para Administração e Monitoramento do Sistema e Transporte e Gestão de Mudanças. Use o mapa como checklist, ou meça seu nível e estude só o que falta.
O que você vai estudar
Os tópicos estão agrupados por módulo. Abra um para ver os objetivos e os conceitos-chave.
1 · Arquitetura e Instalação8 tópicos
SAP NetWeaver & S/4HANA Architecture
End-to-end architectural view of SAP NetWeaver Application Server ABAP (AS ABAP): presentation, application, and database layers; S/4HANA on-premise deployment model; ABAP stack vs Java stack distinctions; SID, client concept, and logical system names
Objetivos
- Describe the three-tier architecture of an SAP NetWeaver AS ABAP system
- Explain the roles of SID and client in an SAP system landscape
Conceitos-chave
- AS ABAP three-tier architecture
- SID (System ID)
- client concept
- logical system
- presentation layer / SAP GUI
- ABAP stack vs Java stack
Instances, Work Processes & Dispatcher
SAP instance structure: central instance vs application instance; dispatcher role and work process types (DIA, BGD, UPD, ENQ, SPO); message server and enqueue server; work process configuration and limits
Objetivos
- Identify the types of SAP work processes and their respective roles
- Explain how the dispatcher routes user requests to available work processes
Conceitos-chave
- dispatcher
- dialog work process (DIA)
- background work process (BGD)
- update work process (UPD)
- enqueue work process (ENQ)
- message server
SAP Kernel & Instance Profiles
SAP kernel executables, kernel patch levels, and kernel upgrade procedure; DEFAULT profile, instance profile, and start profile; critical profile parameters and their impact on system behaviour; RZ10/RZ11 transactions
Objetivos
- Describe the purpose of each SAP profile type and how they are layered
- Identify critical profile parameters that control work process counts and memory
Conceitos-chave
- SAP kernel
- kernel patch level
- DEFAULT profile
- instance profile
- start profile
- RZ10 / RZ11
SAP HANA DB Architecture Basics
In-memory columnar database architecture: row store vs column store; HANA services (index server, name server, statistics server); HANA tenants and multi-tenant database container (MDC); persistence layer and delta merge
Objetivos
- Explain the in-memory columnar architecture and its advantages over row-based databases
- Describe the role of MDC in multi-tenant HANA deployments
Conceitos-chave
- in-memory columnar store
- index server
- name server
- multi-tenant database container (MDC)
- delta merge
- persistence layer
Installation via SWPM & System Landscape Design
Software Provisioning Manager (SWPM) installation tool: installation options, prerequisite checks, and parameter files; system landscape concepts — DEV, QAS, PRD; SAP software lifecycle framework and product availability matrix (PAM)
Objetivos
- Describe the SWPM-based installation workflow and its key parameter inputs
- Explain the rationale for a three-system SAP landscape (DEV/QAS/PRD)
Conceitos-chave
- SWPM (Software Provisioning Manager)
- installation parameter file
- product availability matrix (PAM)
- three-system landscape
- system copy vs fresh install
- SAP Software Center
SAP System Start/Stop & sapcontrol
Starting and stopping SAP systems and instances using sapcontrol, startsap/stopsap scripts, and SAP Host Agent; status checks via sapcontrol GetProcessList; correct shutdown sequence (SAP then HANA)
Objetivos
- Start and stop an SAP system and verify process status using sapcontrol
- Explain the correct shutdown and startup sequence for an SAP on HANA landscape
Conceitos-chave
- sapcontrol
- SAP Host Agent
- startsap / stopsap
- GetProcessList
- shutdown sequence
- system status check
Memory Management & Key Parameters
SAP memory architecture: extended memory (EM), heap memory, roll memory, and paging area; key profile parameters (ztta/roll_extension, em/initial_size_MB, abap/heap_area_total); memory alerts and analysis via ST06 and OS monitors
Objetivos
- Describe the SAP memory architecture and the role of each memory area
- Identify and tune key profile parameters to resolve memory-related performance issues
Conceitos-chave
- extended memory (EM)
- heap memory
- roll memory
- ztta/roll_extension
- em/initial_size_MB
- abap/heap_area_total
SAP Directories & File System Layout
Standard SAP directory structure: /usr/sap/<SID>/<INSTANCE>, /sapmnt, global directory, profile directory, work directory, and transport directory; environment variables (SAPSYSTEMNAME, SAPGLOBALHOST, DIR_TRANS)
Objetivos
- Navigate the standard SAP directory structure and identify the purpose of each sub-directory
- Explain the role of key SAP environment variables in the OS layer
Conceitos-chave
- /usr/sap/<SID> directory tree
- /sapmnt global directory
- transport directory (DIR_TRANS)
- profile directory
- work directory
- environment variables (SAPSYSTEMNAME, DIR_TRANS)
2 · Administração e Monitoramento do Sistema8 tópicos
SAP GUI & Core Administration Transactions
SAP GUI connection setup and logon groups; session management and multiple logons; commonly used BASIS administration transactions overview (SM50, SM51, SM21, SM36, SM59, STMS, SU01, PFCG, SE06); transaction code structure
Objetivos
- Configure SAP GUI to connect to multiple systems and logon groups
- Identify the core BASIS administration transactions and their purposes
Conceitos-chave
- SAP GUI logon configuration
- logon group
- session management
- transaction code
- SM50 / SM51
- administration transaction overview
Work Process Monitoring (SM50/SM66)
Monitoring work process status using SM50 (instance-level) and SM66 (system-wide); identifying stuck, sleeping, and running work processes; cancelling work processes; interpreting work process status codes and actions
Objetivos
- Monitor work process status at instance and system level using SM50 and SM66
- Diagnose and resolve stuck or runaway work processes
Conceitos-chave
- SM50 work process monitor
- SM66 global work process overview
- work process status (Running/Stopped/Wait)
- cancelling work processes
- semaphore and resource waits
- process type distribution
System Log & Short Dumps (SM21/ST22)
Reading and filtering the SAP system log (SM21): error severity levels, critical log entries, and remote log access; ABAP short dump analysis (ST22): dump structure, runtime error categories, and resolution workflow
Objetivos
- Read and filter the SAP system log to identify critical errors using SM21
- Analyse ABAP short dumps in ST22 and identify root-cause runtime error categories
Conceitos-chave
- SM21 system log
- log severity levels
- remote log access
- ST22 ABAP short dump
- runtime error categories
- dump analysis and resolution
Background Job Management (SM36/SM37)
Defining and scheduling background jobs using SM36: job steps, variants, start conditions (immediate, time-based, event-triggered); monitoring job status and logs in SM37; periodic jobs and job class priority
Objetivos
- Define and schedule background jobs with correct job class and start conditions using SM36
- Monitor and troubleshoot background job failures using SM37 job logs
Conceitos-chave
- SM36 job definition
- SM37 job monitoring
- job step and variant
- job class (A/B/C priority)
- event-triggered start
- periodic scheduling
RFC Connections & Destinations (SM59)
RFC connection types (ABAP, external, TCP/IP, HTTP); creating and testing RFC destinations in SM59; trusted RFC and background RFC (bgRFC); troubleshooting RFC connectivity issues
Objetivos
- Create and configure RFC destinations of different types in SM59
- Diagnose RFC connectivity failures using SM59 tests and system logs
Conceitos-chave
- SM59 RFC destination
- RFC connection types
- trusted RFC
- background RFC (bgRFC)
- RFC load balancing
- connection test
Operating Modes & Instance Profiles
Operating mode concept for time-based work process redistribution (day/night modes); configuring operating modes in RZ04; timetable for automatic switching; relationship between operating modes and instance profiles
Objetivos
- Configure operating modes to redistribute dialog and background work processes by time of day
- Set up an automatic timetable for operating mode switching in RZ04
Conceitos-chave
- operating mode
- RZ04 configuration
- work process redistribution
- day mode / night mode
- timetable switching
- profile assignment per operating mode
Update Management (SM13)
SAP update concept: V1 and V2 update records; monitoring update records using SM13; handling deactivated updates; activating and deactivating the update service; update termination analysis and restart
Objetivos
- Monitor and manage update records using SM13, including restart of failed updates
- Explain the difference between V1 and V2 updates and their impact on data consistency
Conceitos-chave
- V1 / V2 update
- SM13 update monitor
- deactivated update
- update record status
- update service activation
- update termination
Performance Monitoring (ST03/ST06/SM66)
Workload Monitor (ST03N): response-time analysis, transaction hotspots, and workload statistics; OS Monitor (ST06): CPU, memory, paging, and disk; system-wide work process analysis (SM66); performance alert thresholds
Objetivos
- Analyse system workload and response times using ST03N to identify performance bottlenecks
- Use ST06 to correlate OS-level resource usage with SAP application performance
Conceitos-chave
- ST03N Workload Monitor
- response time decomposition
- ST06 OS Monitor
- CPU / paging analysis
- performance alert
- transaction hotspot
3 · Transporte e Gestão de Mudanças7 tópicos
TMS Configuration (STMS)
Transport Management System setup: domain controller, transport domain, adding and configuring transport routes in STMS; transport domain configuration file (DOMAIN.CFG); RFC connections between systems in STMS
Objetivos
- Configure the Transport Management System including domain controller and transport routes
- Add new systems to an existing transport domain using STMS
Conceitos-chave
- STMS
- transport domain
- domain controller
- transport route configuration
- DOMAIN.CFG
- RFC connections in TMS
Transport Landscape (DEV/QAS/PRD)
Standard three-system landscape: development (DEV), quality assurance (QAS), and production (PRD); consolidation and delivery transport routes; extended landscape patterns; landscape diagram and route types
Objetivos
- Design and explain a standard three-system SAP transport landscape
- Distinguish between consolidation and delivery transport routes
Conceitos-chave
- DEV / QAS / PRD systems
- consolidation route
- delivery route
- source and target client
- landscape diagram
- extended landscape
Transport Requests & Tasks
Transport request lifecycle: creation, task assignment, object recording, release sequence (task then request); request types (Workbench, Customizing, Transport of Copies); SE09/SE10 transactions; request documentation
Objetivos
- Explain the lifecycle of a transport request from creation to release
- Distinguish between Workbench and Customizing transport request types
Conceitos-chave
- transport request
- transport task
- Workbench request
- Customizing request
- SE09 / SE10
- release sequence
Import/Export & Transport Buffers
Transport buffer mechanics: adding requests to import queue, import sequence, and preliminary import; tp command and STMS import options; transport logs and return codes; cofiles and data files in transport directory
Objetivos
- Execute imports via STMS and interpret transport return codes and logs
- Explain the role of cofiles and data files in the transport directory
Conceitos-chave
- transport buffer
- import queue
- tp transport program
- cofile / data file
- return code
- preliminary import
Client Copy & Client Administration
Client roles (production, customizing, test, demo); client settings and change options; local client copy (SCCL), remote client copy (SCC9), and client export/import; client deletion (SCC5) and client lock
Objetivos
- Perform local and remote client copy operations and monitor their progress
- Configure client settings to restrict changes appropriate to the system role
Conceitos-chave
- client settings
- SCCL local client copy
- SCC9 remote client copy
- client export / import
- SCC5 client deletion
- client lock
SPAM/SAINT — Support Package Application
Support Package Manager (SPAM) and Add-On Installation Tool (SAINT): downloading support packages from SAP Service Marketplace; applying ABAP support packages and add-ons; spam/saint queue and phase log analysis; handling support package import errors
Objetivos
- Apply SAP support packages using SPAM and interpret phase logs for errors
- Install add-ons using SAINT and resolve common import failures
Conceitos-chave
- SPAM (Support Package Manager)
- SAINT (Add-On Installation Tool)
- support package queue
- phase log
- SAP Service Marketplace download
- import error handling
SUM — System Update & Upgrade
Software Update Manager (SUM): near-zero-downtime maintenance (SUM with DMO); upgrade phases (extraction, checks, shadow, cutover); SUM roadmap and SUM tool architecture; database migration option (DMO) for HANA migration
Objetivos
- Describe the SUM upgrade phases and the role of the shadow system
- Explain how DMO enables simultaneous OS/DB migration and SAP upgrade
Conceitos-chave
- SUM (Software Update Manager)
- DMO (Database Migration Option)
- near-zero-downtime maintenance
- shadow system phase
- cutover phase
- SUM roadmap
4 · Administração de Usuários e Segurança7 tópicos
User Administration (SU01)
Creating, locking, and deleting user master records in SU01; user types (dialog, system, communication, service); logon data, address data, and defaults tabs; mass user maintenance (SU10) and user information system (SUIM)
Objetivos
- Create and maintain user master records with correct user types using SU01
- Perform mass user maintenance and query users by attribute using SUIM
Conceitos-chave
- SU01 user maintenance
- user type (dialog/system/service)
- logon data tab
- SU10 mass user change
- SUIM user information system
- user lock and validity date
Roles & Authorizations (PFCG)
Single and composite roles; building roles in PFCG: menu tab, authorization tab, and profile generation; role transport; derived roles for organizational management; authorization profile assignment to users
Objetivos
- Create single and composite roles in PFCG and generate their authorization profiles
- Configure derived roles for organizational unit differentiation
Conceitos-chave
- PFCG role maintenance
- single role vs composite role
- derived role
- authorization profile generation
- role menu
- role transport
Authorization Objects, Checks & Traces (SU53/ST01)
Authorization object structure: object class, object, and fields; how the ABAP kernel performs authorization checks; reading failed authorization checks via SU53; authorization trace (ST01) for identifying missing authorizations
Objetivos
- Use SU53 and ST01 to diagnose missing authorizations reported by end users
- Explain how the ABAP kernel performs AUTHORITY-CHECK and where it fails
Conceitos-chave
- authorization object
- authorization check (AUTHORITY-CHECK)
- SU53 display authorization check
- ST01 authorization trace
- object class
- field values in authorization
Central User Administration (CUA)
CUA architecture: central system and child systems; distributing user master records and role assignments across systems; SCUA and SCUM transactions; ALE distribution model for CUA
Objetivos
- Configure CUA to centrally manage user master records across multiple SAP systems
- Troubleshoot user distribution failures between central and child CUA systems
Conceitos-chave
- Central User Administration (CUA)
- central system and child system
- SCUA configuration
- SCUM distribution settings
- ALE distribution model
- user distribution
SNC & Secure Communication
Secure Network Communication (SNC): SNC modes (authentication, integrity, privacy); configuring SNC for SAP GUI connections and RFC connections; SSL/TLS configuration for ICM and web services; digital certificates in SAP
Objetivos
- Configure SNC for SAP GUI and RFC connections with appropriate protection quality
- Manage digital certificates in STRUST for SSL/TLS enabled services
Conceitos-chave
- SNC (Secure Network Communication)
- SNC quality of protection (QoP)
- SSL / TLS for ICM
- digital certificate
- snc/identity/as profile parameter
- STRUST certificate management
Security Parameters & Audit Logging (SM19/SM20)
Critical security profile parameters (login/*, auth/*); configuring the Security Audit Log in SM19: filter profiles, audit classes, and events; reading and evaluating audit log entries in SM20; UCON (Unified Connectivity) overview
Objetivos
- Configure the SAP Security Audit Log in SM19 and analyse events in SM20
- Identify and set critical security profile parameters for login and authorization control
Conceitos-chave
- SM19 security audit configuration
- SM20 security audit analysis
- audit class and filter profile
- login/* security parameters
- auth/object_disabling_active
- UCON unified connectivity
Password Policy & Login Parameters
SAP login parameters governing password complexity, history, expiry, and lockout; password hashing algorithms (CODVN B, F, H); initial password handling and self-service password reset; user-specific logon restrictions
Objetivos
- Configure SAP login profile parameters to enforce corporate password policy
- Explain the password hashing algorithms available in SAP and their security implications
Conceitos-chave
- login/min_password_lng
- login/fails_to_lock
- login/password_expiration_time
- password hash algorithm (CODVN)
- initial password
- login/no_automatic_user_sapstar
5 · Banco de Dados e Performance8 tópicos
HANA Administration (HANA Cockpit & Studio)
HANA Cockpit and SAP HANA Studio as administration interfaces; HANA system overview, resource monitoring, and alert management; HANA users and roles; tenant database management in MDC; HANA configuration parameters (global.ini, indexserver.ini)
Objetivos
- Administer an SAP HANA MDC system using HANA Cockpit including tenant management
- Monitor HANA resource usage and respond to HANA system alerts
Conceitos-chave
- HANA Cockpit
- SAP HANA Studio
- tenant database (MDC)
- HANA system overview
- HANA alert management
- global.ini / indexserver.ini
Backup & Recovery (BR*Tools / HANA Backup)
HANA native backup types: complete data backup, incremental, and differential; HANA backup catalog and backup validation; BR*Tools for traditional Oracle-based landscapes; backup monitoring via HANA Cockpit and DBACOCKPIT; RTO and RPO targets
Objetivos
- Configure and execute HANA data backups and verify backup catalog entries
- Perform a HANA point-in-time recovery and validate data consistency after restore
Conceitos-chave
- HANA complete / incremental / differential backup
- HANA backup catalog
- BR*Tools (BRBACKUP / BRRESTORE)
- backup validation
- RTO / RPO
- point-in-time recovery
Database Performance Monitoring (DBACOCKPIT)
DBA Cockpit (DBACOCKPIT) as the central database monitoring tool from ABAP; HANA performance views: M_CONNECTIONS, M_SERVICE_MEMORY, M_LOAD_HISTORY; expensive-statement trace and SQL plan cache analysis; database alert monitoring and threshold configuration
Objetivos
- Use DBACOCKPIT to monitor HANA database health, connections, and resource usage
- Analyse the SQL plan cache and expensive-statement trace to identify slow queries
Conceitos-chave
- DBACOCKPIT
- M_CONNECTIONS system view
- M_SERVICE_MEMORY
- SQL plan cache
- expensive-statement trace
- database alert threshold
Table Space & Data Volume Growth Management
HANA data volume and log volume monitoring; disk space alerts and thresholds; table partition and row store growth; data aging and housekeeping in SAP (archiving overview, ILM); HANA table unload/load and memory management
Objetivos
- Monitor HANA data and log volume usage and respond to disk space alerts
- Identify large tables and apply appropriate growth management strategies
Conceitos-chave
- HANA data volume
- HANA log volume
- table partition
- row store growth
- data archiving overview
- HANA table unload
SQL Trace & Expensive Statement Analysis
SQL trace activation from ABAP (ST05) and HANA side; identifying expensive SQL statements using the HANA SQL plan cache and M_EXPENSIVE_STATEMENTS view; reading execution plans; bind variable analysis and index recommendations
Objetivos
- Capture and analyse SQL traces from both ABAP (ST05) and HANA views
- Interpret a HANA SQL execution plan and identify table scans causing performance issues
Conceitos-chave
- ST05 SQL trace (ABAP)
- M_EXPENSIVE_STATEMENTS
- SQL execution plan
- table scan vs index scan
- bind variable
- index recommendation
System Copy & System Refresh
Homogeneous and heterogeneous system copy procedures; HANA-based system copy using HANA backup/restore or storage snapshot; post-copy activities (SCC5, post-copy automation with PCA); system refresh for sandbox and QAS environments
Objetivos
- Perform a HANA-based system copy using backup/restore and execute post-copy activities
- Distinguish between homogeneous and heterogeneous system copy procedures and their requirements
Conceitos-chave
- homogeneous system copy
- heterogeneous system copy
- HANA storage snapshot
- post-copy automation (PCA)
- SCC5 client delete
- system refresh
HANA System Replication (HSR) Overview
HANA System Replication architecture: primary and secondary; replication modes (synchronous, synchronous in memory, asynchronous); takeover procedure; HSR monitoring via HANA Cockpit; SAP HANA HA/DR with HSR and Pacemaker cluster
Objetivos
- Describe the HANA System Replication architecture and available replication modes
- Explain the takeover procedure and monitoring requirements for an HSR configuration
Conceitos-chave
- HANA System Replication (HSR)
- synchronous / asynchronous replication
- primary / secondary site
- takeover procedure
- HSR monitoring
- Pacemaker cluster integration
Workload & Memory Analysis
End-to-end workload analysis correlating ABAP (ST03N) and HANA (HANA Cockpit) views; HANA memory areas: column store, row store, code, and shared memory; delta merge monitoring and optimization; identifying memory-pressure root causes and applying parameter tuning
Objetivos
- Correlate ABAP workload data from ST03N with HANA memory metrics to find bottlenecks
- Apply HANA parameter tuning to resolve memory pressure and delta merge overhead
Conceitos-chave
- end-to-end workload correlation
- HANA column store memory
- row store memory
- delta merge
- memory pressure
- parameter tuning (global.ini)
6 · Alta Disponibilidade, Cloud e Operações7 tópicos
High Availability & Failover Concepts
SAP high availability concepts: redundancy at application server level (multiple application instances, enqueue replication server ERS); HANA HA with HSR + Pacemaker; RTO and RPO targets for SAP; single points of failure analysis and mitigation
Objetivos
- Identify single points of failure in an SAP landscape and propose HA mitigations
- Describe how ERS and HANA HSR together provide application-level and DB-level HA
Conceitos-chave
- enqueue replication server (ERS)
- multiple application instances
- Pacemaker cluster
- RTO / RPO
- single point of failure
- HA / DR strategy
SAP Solution Manager Overview
Solution Manager core capabilities: Change and Transport Management (ChaRM), IT Service Management (ITSM), monitoring and alerting, and System Landscape Directory (SLD); LMDB (Landscape Management Database); diagnostics agent and managed system setup
Objetivos
- Describe the main capabilities of SAP Solution Manager and their relevance to BASIS operations
- Explain how managed systems are connected to Solution Manager via the diagnostics agent
Conceitos-chave
- SAP Solution Manager
- ChaRM (Change Request Management)
- ITSM (IT Service Management)
- System Landscape Directory (SLD)
- LMDB
- diagnostics agent
SAP on Cloud — RISE with SAP & BTP Overview
RISE with SAP offering: S/4HANA Cloud Private Edition, managed infrastructure, and included services; SAP Business Technology Platform (BTP) overview: extension scenarios, SAP Integration Suite, and data analytics; shared responsibility model for BASIS in cloud deployments
Objetivos
- Describe the RISE with SAP offering and how it changes BASIS administration responsibilities
- Explain the shared responsibility model between SAP and the customer for cloud deployments
Conceitos-chave
- RISE with SAP
- S/4HANA Cloud Private Edition
- SAP BTP
- SAP Integration Suite
- shared responsibility model
- managed services scope
Patching & Maintenance Planning
SAP maintenance strategy: kernel patching, support package stacks (SPS), and HANA revisions; maintenance planner tool for stack compatibility checks; patch calendar and change freeze windows; testing and rollback planning for patches
Objetivos
- Use SAP Maintenance Planner to validate stack compatibility before applying patches
- Plan a kernel and support package patching cycle with appropriate change freeze and rollback steps
Conceitos-chave
- maintenance planner
- support package stack (SPS)
- HANA revision
- kernel patch
- compatibility check
- rollback planning
Monitoring & Alerting (CCMS / SAP Focused Run)
Computing Center Management System (CCMS): monitor sets, alert monitors (RZ20), and threshold configuration; auto-reaction methods and notification integration; SAP Focused Run as next-generation operations platform: System Monitoring and Advanced Event Management
Objetivos
- Configure CCMS monitor sets and alert thresholds for proactive SAP system monitoring
- Describe SAP Focused Run capabilities and how they extend traditional CCMS monitoring
Conceitos-chave
- CCMS (Computing Center Management System)
- RZ20 alert monitor
- monitor set
- auto-reaction method
- SAP Focused Run
- Advanced Event Management
Job Scheduling & Automation
Advanced job scheduling concepts beyond SM36: SAP Job Scheduling with SAP Landscape Management (LaMa) and third-party schedulers; job chaining and dependencies; standard SAP periodic jobs (reorganization, report RSBTCDEL); automation of routine BASIS tasks via BC-XBP interface
Objetivos
- Configure job chains with dependencies for automated end-to-end processing
- Automate routine BASIS housekeeping jobs using standard SAP periodic programs
Conceitos-chave
- job chaining
- job dependencies
- RSBTCDEL reorganization
- BC-XBP interface
- SAP LaMa
- central job scheduling
SAP Notes & SAP for Me — Support Processes
SAP Notes as the primary vehicle for corrections and recommendations; SNOTE (Note Assistant) for applying corrections; SAP for Me (successor to SAP Launchpad): creating and managing support messages, downloading software, and checking product availability matrix (PAM)
Objetivos
- Apply SAP Notes using SNOTE and verify the correction result
- Create and manage support incidents in SAP for Me with appropriate priority and component
Conceitos-chave
- SAP Note
- SNOTE (Note Assistant)
- correction instruction
- SAP for Me portal
- support message creation
- PAM (Product Availability Matrix)
Níveis: Júnior, Pleno e Sênior
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Por onde começar a estudar Administração SAP BASIS?
Comece por Arquitetura e Instalação: SAP NetWeaver & S/4HANA Architecture, Instances, Work Processes & Dispatcher e SAP Kernel & Instance Profiles. O mapa ordena os tópicos pelo que depende de quê, então cada um prepara o seguinte.
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