12 weeks · intensive
For whoever has a deadline
About 8 hours a week, in 1 cycle focused on the gaps that weigh most.
Career in 2026 and 2027
Claims Manager
Claims managers decide what an insurer owes after a loss, balancing fair and prompt payment against fraud, litigation and leakage. The work moves from handling individual files to running the operations and analytics that control a whole portfolio of claims.
Content reviewed on October 21, 2026
- Levels
- 4
- Skills mapped at Mid-level
- 6
What each level must prove
Mid-level
Accountable for resolving property, business interruption and casualty claims from investigation through recovery.
You handle a storm-damaged building or a shut-down business from scope of loss to payment, decide who was at fault in a liability claim and pursue recovery from third parties. Compared with junior, you carry whole files and make the payment decision.
Average score required: 65%
Claims Investigation Techniques
Why: Lets you decide when to retain an expert, such as an engineer or cause-and-origin investigator, and how to keep evidence that holds up in a dispute.
Damages Evaluation & Quantification
Why: Lets you challenge an inflated estimate and defend a fair one on diminished value or economic loss when the insured or a claimant disagrees.
Property Damage Assessment
Why: Lets you set the scope of loss, compare contractor bids and decide between ACV and replacement cost on a fire or storm claim, then monitor the repair.
Business Interruption Claims
Why: Lets you work out the period of restoration and covered extra expense for a business that stopped trading, and tell contingent BI from direct loss.
Liability Analysis & Determination
Why: Lets you apportion fault under comparative negligence in a multi-vehicle or multi-party loss and decide how much the insured should pay.
Subrogation & Salvage Recovery
Why: Lets you spot a responsible third party after paying a claim and open a recovery file, turning part of the payment back into recovered money.
Study for Claims Manager: trails and practice exams
Each level of this career maps to a study trail. Read the full topic map for free, then measure your level.
Two ways to move up one level
40 weeks · regular
Alongside work
About 4 hours a week, in 3 cycles. Each cycle carries what was left from the previous one.
Frequently asked questions
What is Claims Manager?
Claims managers decide what an insurer owes after a loss, balancing fair and prompt payment against fraud, litigation and leakage. The work moves from handling individual files to running the operations and analytics that control a whole portfolio of claims.
What must each level of Claims Manager prove?
Claims Manager is mapped in 4 levels: Junior, Mid-level, Senior, and Expert. Open each level above to see the skills it must prove.
How long does the Claims Manager plan take?
The plan has 2 paces: 12 weeks per level at about 8 hours a week (intensive) and 40 weeks per level at about 4 hours a week (regular).
How the plan works
AI tutor
A study session on each new topic, at your level.
AI school
Hands-on lessons on using AI in your career's daily work.
Assessments
Each requirement is proven by measurement, not by a checkbox.
Stage review
At the end of each cycle you see what moved and what carries over.
Find out which level you are at
A short diagnostic measures the skills you already have. The journey starts from there.