QA Manager

Quality Standards Development

Vì sao: You can write the acceptance criteria and spec template for a product area so that disputes about whether a feature is done end before the release meeting.

Inspection & Testing Protocols

Vì sao: You can design the test protocol for a new feature and balance depth against cost, deciding what gets inspected early and what can wait.

ISO & Quality Management Standards

Vì sao: You can map your area's procedures to ISO 9001 clauses and fix the gaps before a surveillance audit, instead of discovering them in front of the auditor.

Six Sigma Fundamentals

Vì sao: You can run a small DMAIC project on a recurring defect type and show with data that the process improved, rather than claiming it did.

Compliance Audits & Assessments

Vì sao: You can plan and lead an internal audit of another team, write findings the team accepts and track them to closure.

Quality Risk Management

Vì sao: You can run a risk assessment before a major release and rank risks by impact and likelihood, so test effort goes to the riskiest areas first.

Root Cause Analysis Methodology

Vì sao: You can lead a root cause session after a production incident, choosing between fishbone, Pareto or fault tree, and produce a cause the team agrees on.

Corrective Action Planning

Vì sao: You can design a corrective action aimed at the root cause and define how you will verify, weeks later, that the same defect has not returned.

Quality Team Coaching

Vì sao: You can pair with a junior tester on a hard defect and guide them to the answer instead of taking over, so their judgement grows.

Building Quality Culture

Vì sao: You can get developers to take part in defect reviews and own fixes for their code, so quality stops being only the QA team's problem.

Statistical Process Control & Metrics

Vì sao: You can pick the right metrics and control limits for your area, such as escaped defects or test pass rate, and act only on genuine special-cause signals.

Quality Dashboards & Reporting

Vì sao: You can build the quality dashboard for your product area and present it in the monthly review so the product owner can decide on scope.