Business Analyst

BRD & FRD Writing

Vì sao: You can keep requirements consistent through change requests and version control, so the document still matches what the team is actually building.

User Stories & Acceptance Criteria

Vì sao: You can write stories that meet INVEST and acceptance criteria in Given-When-Then, so QA can test a story without asking you what it meant.

BPMN Process Modeling

Vì sao: You can break a large process into subprocesses and model exceptions and events, covering the rejected-order path that the happy-path diagram left out.

Gap Analysis

Vì sao: You can recommend how to close each gap, choosing between a process change, a new capability or a tool, rather than only listing what is missing.

Data Modeling (ERD)

Vì sao: You can draw an ERD with entities and cardinality, catching that a customer can have many addresses before the database is built with only one.

SQL Querying for Analysis

Vì sao: You can query the data with joins and aggregation to check a stakeholder's claim, such as how many orders are actually delayed, without waiting for an engineer.

Stakeholder Mapping

Vì sao: You can map stakeholders by power and interest and plan communication for each, so the sponsor who can veto the project is not learning about it late.

Facilitation Techniques

Vì sao: You can run a workshop with MoSCoW prioritization and handle a conflict between two departments, leaving with a ranked list instead of an argument.